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School of Hotel Administration

The Best Student Experience

For as far back as we can remember, Hotelies have known intuitively that they are the happiest students on campus. And why shouldn’t they be? From the time of their application interview, they are in touch with an alumni network whose devotion and degree of connection are the envy of our competitors. From the time they first step into an SHA classroom, they are immersed in what we believe is the best and most attentive learning culture on campus.

Our faculty is studded with outstanding teachers, and the relationships they form with their students are lifelong. In addition to a rewarding and challenging curriculum and classroom experience, we offer our students a multitude of experiential learning opportunities.

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Our Vision

As the first and best training ground for future leaders of the hospitality industry, the School of Hotel Administration has been driving the world’s largest industry forward for nearly 100 years. Through Cornell’s sesquicentennial and beyond, we are committed to maintaining our position at the top.

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Our Goals & Plan

SHA has set clear goals to achieve our vision of continued excellence. The plan includes expanding academic opportunities and maintaining careful stewardship of SHA resources.

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SHA Annual Fund

No gift benefits the School of Hotel Administration as broadly as one made to the Annual Fund. Meeting the current, daily needs of the school, the fund helps us send students to industry conferences, recruit renowned faculty who are trained in research, and provide those faculty with the resources they need to conduct studies and turn out findings that are critical to the hospitality industry. In 2012-13, more than 1,100 individuals made Annual-Fund gifts, for a total of $1.6 million in current-use cash. This amount, which is greater than the yearly payout from a $40 million endowment, is a remarkable example of the cumulative power of even modest annual giving.

Hotel alumni are renowned as loyal alumni. By making a yearly gift, you can demonstrate that we have the highest level of alumni satisfaction and pride. Each year, requests are made of every alumnus/a of the university to support the Cornell Fund. As a Hotelie, we encourage you to designate your annual fund gift to SHA. No gift is too small!

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Our school’s focused efforts to develop and expand the faculty have resulted in the renewal of 43 percent of our faculty since 2006. Fifteen of our 40 professorial faculty members—38 percent—have been recruited since then, as have 11 of our 21 lecturers—a renewal of 52 percent. This very selective recruiting push has been carried out in anticipation of the retirement of a significant number of senior faculty members, a trend that has already begun in SHA and across Cornell.

Contact Meg Keilbach '88, assistant dean for alumni affairs & development, to learn more or make a gift.

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Endowed Scholarships

Endowed scholarships help us maintain our policies of need-blind admissions and need-based financial aid, making it possible to admit students solely on the basis of their potential to succeed. These policies ensure that we have a student body that is intelligent, culturally and socioeconomically diverse, leadership-oriented, entrepreneurial, and—most importantly—passionate about the hospitality industry.

Contact Meg Keilbach '88, assistant dean for alumni affairs & development, to learn more or make a gift.

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Program Support

SHA maintains its reputation as the world’s premier hospitality management program though the quality of its academic programs. A gift in support of Hotel Ezra Cornell, the Hotel Leadership Development Program, the Master of Management in Hospitality program, or another of the school’s signature programs helps ensure that SHA continues to offer a one-of-a-kind academic experience.

Contact Meg Keilbach '88, assistant dean for alumni affairs & development, to learn more or make a gift.

Centers & Institutes

The school’s four outward-facing enterprises produce cutting-edge knowledge through research and outreach to the industry:

  • Center for Hospitality Research
  • Center for Real Estate and Finance
  • Cornell Institute for Hospitality Labor and Employment Relations
  • Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship

Contact Meg Keilbach '88, assistant dean for alumni affairs & development, to learn more or make a gift.

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To ensure that Statler Hall and the Statler Hotel continue to serve as state-of-the-art facilities for the teaching of a world class hospitality education, we constantly seek opportunities to renovate, restore, and upgrade our spaces for teaching and learning. Recent projects include the Marriott Student Learning Center.

Contact Meg Keilbach '88, assistant dean for alumni affairs & development, to learn more or make a gift.

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Faculty in the Media

"The big issue here is that this is putting a new social pressure on customers," Professor Michael Lynn said of tipping apps.
Cheryl Stanley, who teaches Introduction to Wines, discusses the course format and the value of knowing wine as a life skill.
Prof. Michael Lynn: "Customers will look at the menu price, and because it's higher, they'll think you're more expensive."
Cheryl Stanley '00 teaches one of the most popular courses at Cornell: Hotel Administration 4300: Introduction to Wines.
"There are records of Washington and Jefferson giving tips to their slaves," said Prof. Michael Lynn on tipping history.
"This is the tip of the iceberg," said Prof. Dave Sherwyn of a case arguing corporate responsibility for franchisee actions.
"There's gluten-free beer, seaweed beer, beet beer, all kinds of fruit beer," said Giuseppe Pezzotti, senior lecturer. …
University of Minnesota prof. mentions SHA as a highly regarded exception to widespread academic marginalization of tourism.
"It's wonderful that there are people out there who do things like this," said Professor Mike Lynn.
"[Projections indicate] the U.S. is on track to reach full employment by 2016," said Professor Jack Corgel.
Profs. Kimes, Verma, & McCall comment on the proliferation of payment technology & benefits to proprietors and patrons.
"These graduating students are expected to take executive positions in both US- and China-based hospitality, travel, and …
"If I reject the item, it looks as though it's too expensive for me, that I'm not as wealthy or generous as I might want …
"30% of people stiff the maid," says Professor Michael Lynn, commenting from his research on hotel tipping.
"Unless there's a really egregious problem, you should be tipping," said Professor Michael Lynn, while also scrutinizing …
Professor David Sherwyn commented on a ruling moving the fine line between a corporation's control of its franchise and …
As Professor Michael Lynn points out, the erratic and often poverty-level realities of tip-based pay means servers may …
Professor Rohit Verma explained that while "greening" hotels doesn't increase demand, it does improve customer …
Professor Michael McCall was a guest on a radio show that explored possible effects of mobile payment apps on how much …
"High-end travel in the air, on the sea, and on land has never been more robust," says Associate Dean Steve Carvell. …
Bill Carroll, senior lecturer, says the pervasiveness of mobile technology and devices is pushing hotels to make use of …
A 2011 SHA report indicated that women were the fastest-growing segment among business travelers in the U.S.
"You're probably not going to schlep into town to go to dinner," says Stephani Robson, senior lecturer, discussing why …
Professor Kathy LaTour explains how wine features prominently in the hotel experience: "As millennials travel more, …
According to Professor Michael Giebelhausen, "The hospitality industry is focused on the customer experience right now. …
Professor Alex Susskind explains how the length of a typical visit to a casual-dining restaurant like Red Lobster, as …
Professor Rohit Verma found that hotels with various levels of sustainable certification are more resource-efficient and …
"It's about money," said Stephani Robson, senior lecturer. After the recession it became even harder for restaurants to …
These programs "increase the social pressure to tip, and that should probably cause more people to tip," says professor …
"Airbnb is not a lodging brand," says senior lecturer Bill Carroll. "It's a virtual marketplace, like eBay. It's always …
According to research by Prof. Mike Lynn, customers tend to tip less in states where the tipped minimum wage is higher.
Depending on the industry, female-owned businesses have a greater chance of long-term success, suggests a study …
"Several of the brands are trying to anticipate the future and are putting in a lot of time, resources and energy," says …
Robert Kwortnik, assoc. prof., services marketing, explains why cruise lines are not to blame for outbreaks on board.
"Hotels own a physical asset 365 days a year," said Bill Carroll, senior lecturer, services marketing, "and they need to …
"We are very encouraged by Moody's outlook for the national economy in 2014," stated Jack Corgel, the Robert C. Baker …
Steve Carvell, associate dean for academic affairs, was cited in an AP report on the economics of the hotel industry.
The New York Times turned to Stephani Robson, senior lecturer, for insight into the evolution of hotel bathrooms.
"Women are more influenced by their surroundings, and therefore, the ways in which hotels can accommodate them become …
Going green may be a hot trend in hospitality, but green hotels do not have an advantage when it comes to attracting guests.

SHA Highlights

Hotelie brings you the remarkable activities of our alumni, faculty, and students and showcases our outstanding curriculum.
SHA graduate students are an integral part of Hotel Ezra Cornell, organizing an annual lunch and mentoring undergrads.
The Hotel Ezra Cornell Sales Team plays a vital role, reaching out to potential guests & assisting with the booking process.
The Food and Beverage Service Team plays a major role in Hotel Ezra Cornell (HEC), but their hard work often goes …
Alum/prof/dean Glenn Altschuler will speak at Hotel Ezra Cornell, discussing highlights from his book on Cornell's history.
On February 6, the Hotel Ezra Cornell (HEC) Food and Beverage Teams held a practice event: the HEC Pop-Up Restaurant.
SHA will offer a free online course on the fundamentals of the vibrant, rapidly growing field of hospitality.
Brad Stone '77, president/partner in Gaming Asset Management, LLC, commits $10 million gift to endow and name SHA deanship.
AACSB International has granted unit-level accreditation to SHA, the only hospitality school to earn this independently.
The Statler Hotel has received its 5th consecutive AAA Four Diamond Award, given to less than 4% of AAA-rated establishments.
Video: Donald Trump, Jr. interviews Dean Johnson, plus commentary from SHA faculty & footage from around Statler Hall.
Karim Abouelnaga '13, founder/CEO of Practice Makes Perfect, was named in Forbes's 2015 list of "30 Under 30" in education.
The developer behind the NYC Apple Store and the forthcoming 432 Park Ave residential skyscraper meets with SHA students.
Study explores guest satisfaction do's & don'ts of offering self-service technology in combination with frontline agents.
Cornell Real Estate Club visits Ithaca High School to introduce students to real estate industry and possible career paths.
With SHA mentorship, a Johnson School student developed a hotel business metrics tool that promises global impact.
The Pillsbury Institute is offering new opportunities for students to network with alumni mentors to learn entrepreneurship.
Johnson School student Saniya Gandhi leveraged SHA mentorship to pursue an opportunity with the Leading Hotels of the World.
SHA will collaborate with the China Europe International Business School to offer a dual MMH-MBA degree program.
For many students, SHA is about hospitality operations; for others, a gateway to a wide array of business careers. LRA …
Research by Prof. Kathy LaTour and Experience Engineering CEO Lou Carbone shows importance of memory in customer experiences.
Mona Anita K. Olsen ’04 teaches HADM 4180, a course that explores critical intersections between business/entrepreneurship …
Agnes Tagliavento and Nicole Boosembark-Baker ’02 coordinate SHA's and the Statler Hotel's volunteer efforts at the Relay …
Chuck Feeney ’56 received the Forbes 400 Lifetime Achievement Award for Philanthropy June 17 during the third annual …
"The Mariani family is a leading wine producer and merchant ... a leader in research and education that elevates the …
A Cornell Center for Hospitality Research study found that loyalty programs mean more revenue ... as much as 50%.
The Hospitality Business Plan Competition provides an experiential learning opportunity to rising entrepreneurs looking to …
Cornell and J.D. Power report that American guest satisfaction checks out after a five-minute wait to check in. Canadian …
Michael Barnello, President and CEO of LaSalle Hotel Properties, gave the Dean's Distinguished Lecture at the Cornell …
Faculty examine successes and challenges of SHA alumnae and other female hospitality executives.
A new study reports that advertising can result in “smart” false memories. That is, consumers who have a propensity to …
Business Insider featured Sean as one of "19 Incredibly Impressive Students At Cornell."
A student team that devised a plan to sell certain public tweets to Google and Microsoft has won first prize in the …
"Passion" ... "vision" ... "service" ... no one word encompasses the entirety of HEC.
Sandy Solmon, founder, president, and CEO of Sweet Street Desserts will receive the award at the sixth annual Cornell …
The Statler Hotel will receive the Good Earthkeeping Award from the New York State Hospitality and Tourism Association.
An article that shows the value of fun in the restaurant workplace has been named the article of the year for the Cornell …
The Cornell Hospitality Research Summit 2014 has opened its search for forward-looking presentations on the future of …
French pastries in Japan; medical tourism to Istanbul; and hotel employee training in Sri Lanka are among the concepts …
Rob '84 and Denise Kline funded this learning center where students will build greater literacy in financial and capital …

Tuition rates and fees

The total cost of attending Cornell includes tuition, student fees, and expenses for housing and dining, books, supplies, and personal items. Tuition varies, depending on which Cornell school or college a student enrolls in and whether he/she is a New York State resident.

Click here to see the breakdown of costs here.

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Cornell Giving Societies

Cornell’s nine giving societies celebrate Cornell’s most loyal and generous supporters. Become a member today by making a gift to Cornell.

  • Chairman’s Circle- $100,000 and above
  • President’s Circle- $25,000-$99,999
  • Dean’s Circle- $10,000-$24,999
  • Tower Club- $5,000-$9,999 or $2,500-$9,999 for alumni 0-10 years post-graduation
  • Quadrangle Club- $1,000-$4,999
  • Charter Society- $500-$999
  • Ivy Society- $250-$499 for alumni 0-10 years post-graduation

Class of 2017 profile

  • 50% female, 50% male
  • 15% are international, with students representing Australia, Bahamas, Brazil, Canada, China, Dominican Republic, France, Greece, Hong Kong, India, Japan, Netherlands, Serbia, Spain, South Korea, Switzerland, United Kingdom, and United States
  • 27% of domestic students identify as being non-majority
  • 88% worked in the hospitality industry before enrolling

What do our graduates do?

These statistics are based on the Class of 2012 Post-Graduate Survey:

  • 94% reporting job acceptance
  • 1% continuing education
  • 5% seeking employment
  • Mean Base Salary: $51,591
  • Median Base Salary: $50,000
  • Range of Base Salary: $20,800-$120,000

Employment by Job Function (Top 4):

  • Real Estate/Consulting-19%
  • Hotel/Resort Property-14%
  • Banking/Financial Services-11%
  • Restaurant - Property/Corporate-7%

How many SHA alumni are there?

SHA alumni

Total alumni: 22,991

Total living alumni: 15,109

Total mailable living alumni: 12,043

School of Hotel Administration Contacts

Communications Development

Ashlee McGandy

Staff Writer



Meg Keilbach '88

Assistant Dean of Alumni Affairs & Development